IHG reports cyber-attack on part of its technology systems. Credit: The Focal Project/ Flickr (Creative Commons).

Hospitality company InterContinental Hotels Group (IHG) confirmed that some of its technology systems have been hit by an ‘unauthorised activity’.

The company, owner of Holiday Inn, Crowne Plaza and Regent hotels, said on Tuesday (6 September) that its “booking channels and other applications” have been experiencing disruptions.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

IHG, in a statement, said: “InterContinental Hotels Group (IHG or the company) reports that parts of the company’s technology systems have been subject to unauthorised activity.

“IHG’s booking channels and other applications have been significantly disrupted since yesterday, and this is ongoing.”

In response to the incident, the company has notified relevant regulatory authorities and is working with its technology suppliers.

In addition, IHG has consulted external specialists to investigate the matter.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The company added: “IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident.

“We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG’s hotels are still able to operate and to take reservations directly.”

The company did not provide additional details on the incident including any loss of customer data or if it was a ransomware attack.

The attack comes after an Istanbul-based branch of IHG-owned Holiday Inn was attacked by LockBit ransomware operation last month, BBC reported.

However, there is no confirmation whether the two incidents are related.

IHG said that it will provide additional updates on the matter when appropriate.

In 2017, a payment card-stealing malware attacked the company, affecting about 1,200 of its hotels in the US.