The implementation of Shiji’s PMS will commence in Melco’s Macau locations, aiming to revolutionise the existing technical infrastructure. Credit: Shiji Group/Melco Resorts & Entertainment.

Melco Resorts & Entertainment, a prominent player in the hospitality and gaming industry, has chosen the Shiji Enterprise Platform Property Management System (PMS) to upgrade its global portfolio of resorts.

The implementation of Shiji’s PMS will commence in Melco’s Macau locations, aiming to revolutionise the existing technical infrastructure.

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Melco, with five properties across Asia and Europe, is dedicated to providing luxury gaming and hospitality experience, supported by its restaurants, which have collectively earned eight Michelin Stars.

The decision to adopt Shiji Enterprise Platform PMS follows Melco’s positive experience with Shiji Infrasys Cloud POS and Shiji Payment Solution.

The platform was selected for its comprehensive capabilities, including unifying guest data through single guest profiles, universal search functionality, and advanced security features.

Shiji International collaborated with AWS Outpost teams to ensure a future-proof PMS deployment.

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Shiji International CEO Kevin King said: “We are thrilled to partner with Melco Resorts & Entertainment, a true leader in the hospitality and entertainment industry. Our Shiji Enterprise Platform PMS is designed to meet the unique needs of luxury hotel groups, offering next-level product functionality and data security in an easy-to-use, modern platform.”

The gaming sector demands stringent security measures, and Shiji’s proven expertise with top luxury hotel groups globally reassured Melco of its capability to handle such requirements.

The PMS’s design, which allows staff to access guest preferences while adhering to strict privacy standards, is particularly suited for rapidly growing luxury hotel chains.

Melco Resorts & Entertainment senior vice president and chief information officer Avery Palos said: “Having already worked with Shiji for several years, their quality of service, combined with their push for product refinement through innovation made them an obvious choice.

“Shiji Enterprise Platform PMS stood out as a product to help us modernise the way we manage our properties. Its intuitive interface and robust features have allowed us to better serve our guests and streamline our operations, setting new standards for luxury hospitality.”

Earlier this month, Platzl Hotels in Germany announced a strategic collaboration with Shiji.