Shiji Enterprise Platform PMS’ fully digitalised guest experience includes mobile check-in/check-out, mobile dining, and guest service requests. Credit: Shiji.

Duxton Hotel Perth, a five-star establishment in Western Australia, has partnered with hospitality technology provider Shiji to implement the Shiji Enterprise Platform PMS as part of its digital transformation strategy.

This collaboration aims to elevate guest experiences through advanced technology and improved operational efficiency.

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Shiji APAC and Middle East senior vice president Nikkie Singh said: “We are thrilled to partner with Duxton Hotel Perth, a leader in luxury hospitality. As a renowned hotel with exceptionally high standards, their decision speaks volumes about the strength of our platform and the quality of our service.

“We’ve had the privilege of working with them in the past, and we understand the level of excellence they expect. This makes the opportunity to support their digital transformation journey even more special.”

By leveraging the Shiji Enterprise Platform PMS, Duxton Hotel Perth has transitioned to a paperless operation, setting the stage for a fully digitalised guest experience. This includes mobile check-in/check-out, mobile dining, and guest service requests, ensuring a seamless and personalised stay.

Duxton Hotel Perth managing director Riaz Mahmood said: “After thorough research with multiple providers, we realised the importance of having a technology partner that truly understands our needs. Shiji welcomed us and provided a platform that not only addresses the challenges we faced but also enhances our operational efficiency and guest service capabilities.

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“The Shiji Enterprise Platform offers advanced data analytics, real-time reporting, and seamless integration, enabling us to make more informed decisions and deliver a personalised experience for our guests. Their innovative solutions and exceptional support are helping us achieve our digital transformation goals.”

In addition to the Shiji PMS, the hotel has integrated various systems to support its digital transformation.

These include Infrasys POS, Global Blue Payment, iHotelier, GMS, Foxtel IPTV, FCS PBX, Shiji Digital Stay, SAP Financial Export, Shiji Digital Dine, and Custom Reporting via Power BI.