In a significant move to modernise the hospitality sector, the Singaporean government has introduced the Hotels Licensing (Amendment) Regulations 2024, set to take effect from January 2025.
This update to the Hotels Act 1954 marks a pivotal shift in the operational framework for hotel licensing in Singapore, aimed at increasing regulatory efficiency and adapting to the evolving needs of the hospitality industry.
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Key updates in the new regulations
Among the most notable changes is the introduction of new provisions for the governance and procedural aspects of hotel management.
The amendment makes clear the role of the vice-chairman of the Board, establishing that the vice-chairman can step in during the absence or incapacity of the chairman.
The chairman retains the authority to call meetings and make decisions via quorum, or electronic communication, if necessary. In the event of a deadlock, the chairman holds the casting vote.
Regulation updates also touch upon how meetings are conducted.
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By GlobalDataThe Board may now convene meetings not only in person but also through audio-visual or electronic means, ensuring that members can participate remotely as long as they have access to the required technology.
The updated regulations provide that decisions can be made outside of meetings via circulated papers, including email, streamlining processes for time-sensitive matters.
Enhanced procedures for hotel registration
The process for applying for hotel certificates of registration and licences has also been refined. Under the new regulations, every application must be submitted through the official website of Singapore’s GoBusiness platform.
This digitalisation aims to simplify and expedite the application process, ensuring that all forms are submitted in the prescribed manner and that applicants meet the required criteria.
Hotels seeking to renew their licences or register for the first time must ensure that their applications are complete and accurate, with the inclusion of all necessary details.
If a hotel operator is unable to continue managing the premises due to events such as resignation or termination, the occupier must notify the authorities promptly. Moreover, the regulations clarify that the licence cannot be transferred to another person.
Clearer guidelines for hotel operations
The Hotels Licensing (Amendment) Regulations 2024 also introduce stronger guidelines concerning the operation of hotels, including new requirements for managing complaints and objections.
In cases where objections are lodged, the Board is obligated to provide the applicant with details of the objections, allowing them the opportunity to respond before a decision is made.
Hotels will also face stricter oversight in terms of accommodation practices. For example, any changes to a hotel’s name or the offering of transit rate accommodations (defined as stays shorter than 20 hours) will require prior written approval from the Board.
These changes are aimed at maintaining consistency and quality in hotel offerings and ensuring consumer protection.
Financial implications and compliance
The regulations introduce changes to the fees associated with hotel registrations and licensing. All fees must be paid via the GoBusiness platform, and no refunds will be granted for any fees paid if a hotel’s registration or licence is suspended or cancelled.
In some cases, however, the Board may waive fees at its discretion. Hotels also need to be more transparent about any changes in contact information or ownership, with penalties for non-compliance.
Overall, the Hotels Licensing (Amendment) Regulations 2024 represent a significant step forward for the Singaporean hospitality sector, aiming to modernise the system, streamline processes, and ensure a higher standard of accountability and transparency.
With these changes, hotel operators and managers must stay informed and compliant to navigate the new regulatory landscape effectively.
