Personalised tech improves travel experiences, drives bookings
The digital age allows travel companies to gather and analyse data to create a more complete image of customers than…
All articles by Eve Thomas
Eve Thomas
Eve Thomas is a reporter writing across a variety of sectors with a specific focus on thematic intelligence. She has a BA in English Literature from the University of Sheffield and an MSt in English from Oxford University.
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AI use cases in hospitality: three companies making an impact
Artificial Intelligence (AI) is transforming almost every industry, and hospitality looks set to benefit from several use cases, including improved…
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How robots are easing hospitality’s staff shortage
Once a staple only of scientific fiction, robots are increasingly becoming an essential solution for a range of industries, and…
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“A bumpy ride” for cybersecurity as AI poses new threats – GlobalData report
AI-led attacks mean that the cybersecurity sector is in for “a bumpy ride for the next two to three years”,…
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Generative AI in hotels: an invisible assistant or an ESG nightmare?
Generative artificial intelligence (GenAI) offers great potential for the hotel sector but comes with a host of potential pitfalls, according…
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Go phish: ThreatSpike on holding the cards against cyberattacks
With the widespread digitalisation of hospitality comes a host of cybersecurity risks. Businesses is the sector face a host of…
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A ‘phygital’ hospitality experience offers intergenerational appeal – Meliá
The hospitality sector has adjusted to the digital world, integrating technology across all elements of the hotel experience, but there…
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Ruckus announces new AI-driven platform for hospitality
The senior director for EMEA of enterprise networks company Ruckus, Steve Johnson, revealed on Monday (15 May) what he called:…
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At least seven channels in Best Western’s marketing mix
Hotels must employ a mix of at least seven different platforms in their marketing strategies to impact sales, according to…
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Eco-tourism, AI and personalisation key travel themes in 2024 – analyst
The global travel and tourism industry had almost entirely recovered from the impact of Covid-19 by the end of 2023,…