Marriott International has signed an agreement with to deploy Verizon Enterprise’s Hospitality Communications Express technology.
Designed to meet the unique demands of the industry in specific, the technology will help Marriott fulfill its mission to provide a convenient experience to its hotel guests, as well as employees.
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Under the terms of the multiyear agreement, Verizon will provide its new Unified Communications business solution, which manages and operates hotel properties across the globe.
With the fully managed cloud-hosted enterprise voice solution in place, Marriott properties will be able to reduce the need for onsite hardware and IT support.
The technology offers an easy replacement for ageing PBX systems; integration with hotel property management systems; UC functionality; low capital-outlay costs; and Verizon 4G LTE wireless failover for business continuity.
Marriott International IT for voice, mobility and unified communications director Steve Bearden said: "Whether travelling for business or leisure, our guests have high expectations when they stay at our properties.
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By GlobalData"Verizon’s innovative cloud technology solutions, world-class network quality and expansive global capabilities make them an ideally suited business partner as we continually strive to reduce costs and improve efficiencies by moving our technology to the cloud."
According to Verizon, the solution gives Marriott new technology that will improve overall guest service.
Verizon Enterprise Solutions vice-president of retail and hospitality Michele Dupre said: "We’ve built our business on helping organizations across all industries, including hospitality, embrace innovative technologies that deliver efficiencies and create new opportunities such as the operating model that will result from implementing Hospitality Communications Express."
Image: Marriott International headquarters in Bethesda. Photo: courtesy of Coolcaesar.
