By integrating Canary Technologies’ AI-powered guest management system, the hospitality company aims to streamline its operations. Credit: DC Studio / Shutterstock.

Canary Technologies has been commissioned to improve guest experience across BWH Hotels’ properties with the help of AI.  

By integrating Canary Technologies’ AI-powered guest management system, the hospitality company aims to streamline its operations.

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BWH Hotels president and CEO Larry Cuculic said. “This partnership aligns with our commitment to catering to the evolving needs of today’s travellers, who increasingly seek technology-driven guest services.

“We selected Canary after a comprehensive evaluation and believe this collaboration will position BWH Hotels at the forefront of hospitality innovation.”

Using the all-in-one platform, which is designed to manage guest interactions across various touchpoints seamlessly, BWH Hotels anticipates a more personalised guest journey.  

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Canary Technologies CEO and co-founder Harman Singh Narula said: “Modernising the guest experience with digital touchpoints is no longer a nice-to-have; it’s a necessity.

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“We’re excited to partner with BWH Hotels to propel hospitality into the digital age and engage guests in more seamless, personalised and delightful ways. This partnership strengthens our commitment to evolving the guest journey.”

Earlier this month, BWH Hotels opened the Best Western Sagita Hotel Jayapura in Papua, Indonesia.

The hotel has 72 rooms and suites, a social lobby lounge, an all-day dining restaurant, six meeting rooms for corporate events, and more.

Currently, BWH Hotels has approximately 4,300 hotels under 19 brands worldwide.