The group now aims to leverage Shiji’s PMS and cloud solutions. Credit: © Shiji Group.

Chatrium Hospitality has adopted Shiji’s property management system (PMS) called Shiji Enterprise Platform to expedite digital transformation and operational scalability.  

This strategic move is also set to improve guest experiences across its portfolio in Myanmar, Thailand and Japan.  

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The group now aims to leverage Shiji’s PMS and cloud solutions at its properties, having used Shiji ReviewPro since 2017 for managing guest satisfaction.  

The Shiji Enterprise Platform offers central configuration updates, ensuring consistent standards are automatically implemented across all properties. 

Shiji Group APAC and Middle East senior vice-president Nikkie Singh said: “We are thrilled to deepen our collaboration with Chatrium Hospitality by providing our enterprise level PMS solution to support their growth and digital transformation efforts.  

“With features like seamless integration, robust data security, and enhanced operational efficiency, Shiji PMS will empower Chatrium to continue delivering exceptional guest experiences as they expand.” 

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The group, which manages 11 properties under the Chatrium and Maitria brands, has more than 3,100 keys.  

The first property to go live with the Shiji Enterprise Platform, including Shiji PMS, Infrasys Point of Sale, and Digital Dine, is the Chatrium Hotel Riverside Bangkok.  

Chatrium Hospitality group general manager director Rene Balmer said: “Partnering with Shiji to implement their PMS and other solutions is a key step in modernising our infrastructure.  

“We’re particularly excited about the Single Guest Profile feature, which will give us deeper insights into guest preferences and behaviours, allowing us to continue our mission of providing exceptional, tailored experiences that create remarkable moments for every guest.” 

Earlier in October 2024, Ruby Molly Hotel Dublin selected the Shiji Enterprise Platform. 

The adoption of the platform supports the hotel’s “lean luxury” model, which focuses on providing premium amenities and services with automation and streamlined processes.