Dukley Hotels & Resort in Budva, Montenegro, has partnered with smart hospitality solutions provider Hudini to launch a customised mobile application aimed at enhancing guest experiences.
The app hospitality initiative allows the five-star resort to offer seamless and efficient services to guests both on and off the premises.
Go deeper with GlobalData
The mobile application features a range of functionalities designed to cater to guests’ needs throughout their stay.
These include online check-in and check-out, in-room dining with dietary options, housekeeping requests, restaurant reservations, and a comprehensive hotel compendium that provides tailored hotel information and offers based on a guest’s profile.
In addition, the app grants guests access to off-site information, including activities and destination details of the surrounding Budva Riviera.
Dukley marketing manager Olga Giniyatullina said: “Dukley has always been dedicated to providing an unforgettable experience. Our five-star resort, with its luxurious rooms and breathtaking Adriatic views, offers the perfect blend of old-world charm and modern luxury.
“Embracing digital services with Hudini, we’re enhancing our guest-centric approach. This partnership allows us to understand our guests better and elevate their satisfaction with our exclusive offerings.”
Dukley Hotels & Resort features a variety of room sizes, several dining options and 4,000m² of event space. It also offers a gym, sauna, steam room, pool, and more.
Hudini CEO and founder Prince Thampi said: “We are delighted to have been chosen by Dukley Hotel & Resort to support them in elevating their guest experience while, at the same time, increasing ancillary revenue at more touchpoints throughout the guest journey.
“The app results in a more curated and memorable stay for every guest, which adds to Dukley Hotel & Resort’s reputation for exclusivity and luxury.”
Earlier this year, Hudini was selected by SH Hotels & Resorts to develop a custom mobile app for iOS and Android to streamline services across their properties.
