The integrated solutions help the hotel resort’s team to better address guests’ needs during their stay-and-play experience. Credit: David Tadevosian/Shutterstock.com.

Technology company Shiji has deployed its integrated food and beverage (F&B) solutions at the Jeju Dream Tower, Grand Hyatt hotel in South Korea.

It included the deployment of Shiji’s Infrasys Cloud POS, Shiji Payment Platform, and Shiji Kunlun Smart Tools across the hotel’s 14 restaurants and bars.

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Shiji’s platforms are expected to improve operational efficiency across the Jeju Dream Tower, Grand Hyatt hotel, along with its casino segments.

The technology company noted that its integrated solutions will help the hotel’s team better address guests’ needs during their stay-and-play experience.

Shiji added that these solutions offer precise transaction data across various business units, as well as more accurate reporting and enhanced revenue tracking.

The Jeju Dream Tower team is said to have reduced support hours and eliminated data duplication by using the company’s solutions.

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The hotel team has also experienced improvements in productivity, automation, and reporting precision.

The five-star property situated on Jeju Island has 1,600 rooms and suites, a casino, an entertainment complex, eight residential-style meeting spaces, and a Sky Garden.

Shiji APAC and Middle East senior vice-president Nikkie-Randhawa Singh said: “We are proud of our collaboration with Jeju Dream Tower, Grand Hyatt. The importance of aligning technology with operational needs in large, complex hospitality properties is growing.”

Jeju Dream Tower IT director Rowena Koh said: “Shiji has proven to be a valuable technology partner, providing a flexible and supportive system that fulfils the complex requirements of both the hotel and its casino operation.

“By working with Shiji, we were able to build the foundation that not only provides us with an advantage today but will help us move faster in this new era of AI tomorrow.”

Last month, Shiji revealed that NH Hotel Group selected Shiji ReviewPro to improve guest experiences.

Shiji currently provides its solutions to more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.