Cloud5 Communications offers a collection of contact centre services. Credit: Munthita/Shutterstock.com.

LivAway Suites, an economy extended-stay hotel brand in the US, has named Cloud5 Communications as its strategic communications partner.

Cloud5 Communications will provide guest relations and general reservations support to the hospitality brand’s portfolio of properties.

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It will enhance guests’ experiences across LivAway Suites’ properties through its voice reservations and guest relations services.

Cloud5 Communications’ contact centre services include group support, loyalty programmes, guest relations, reputation management and more.

LivAway Suites COO Kevin Dailey said: “Our partnership with Cloud5 reinforces our tech-forward and guest-first mission in the hospitality and the extended-stay industry.

“Cloud5’s guest servicing features align with our values for the guest experience and we’re looking forward to the future of our collaboration.”

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Cloud5 Contact Centre senior vice-president and general manager Jason Reid said: “Our deep focus on the guest experience and the processes we have put in place to deliver high value, high-quality service across each and every customer interaction makes us an ideal partner to support LivAway Suites.”

“Our proven Contact Centre communication services and expertise in the hospitality industry will enable LivAway Suites to efficiently manage guest inquiries, reservations and internal communication, leading to a seamless guest service experience.”

Cloud5 Communications also provides brand engagement training to its agents, helping them to better understand their clients and offer enhanced support to businesses.

Launched in early 2023, LivAway Suites has so far commenced construction on properties across Tennessee, Utah, Washington and Montana. It has 25 additional locations under development across the US.