The adoption of Mews has enabled Ternelia Les Grands Massifs to automate processes and enhance departmental communication. Credit: MT.PHOTOSTOCK / Shutterstock.

French holiday residence chain Ternelia Les Grands Massifs has modernised its hotel management by adopting Mews’ hospitality cloud service.

This digital transformation has streamlined operations and improved guest experiences, addressing prior connectivity issues that disrupted operations.

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The adoption of Mews has enabled Ternelia Les Grands Massifs to automate processes and enhance departmental communication.

This has led to a 24% online check-in rate, reducing on-site queues, and allowing staff to engage more with guests.

The user-friendly Mews Booking Engine facilitated 26% of guests upgrading their stay during online check-in, generating additional revenue.

Mews CEO Matt Welle said: “Mews is proud to support Ternelia Les Grands Massifs in their journey towards operational excellence and better guest experiences.

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“Their story is a great example of how the right technology can genuinely transform hospitality businesses.”

Moreover, integrating Mews Payments has enhanced security and streamlined administrative tasks for Ternelia Les Grands Massifs.

Chargebacks have decreased to just 0.0063%, and the team no longer needs to handle manual data entry or pursue outstanding payments.

The integration of F&B operations with Mews POS, a comprehensive mobile platform tailored for hotel restaurants, has further streamlined processes, driving greater efficiency across the board.

Ternelia Les Grands Massifs sales director Céline Davienne said: “Mews Payments has provided genuine security for our customers. Beyond the technical improvements, we’ve also expanded our international reach and visibility.”

Mews’ customer base in France is expanding, covering five-star luxury hotels, economy groups, long-stay accommodations, and city-centre hostels. Recent clients include Kley Group, Maison Mère, The Pichet Group, and VINCI Immobilier Résidences Gérées.

Recently, Meiser Hotels also adopted Mews hospitality cloud for its four hotels in Germany.

The implementation has reduced IT maintenance time by 80%, allowing the team to focus on proactive software improvements for the hotel.

This integration of Mews Payments has simplified payment reconciliation across hotel and restaurant operations, saving staff two hours daily.