Digital services provider Atos has secured a contract from French group AccorHotels to develop and maintain its reservation system supporting AccorHotels digital plan.
Under the five-year contract, Atos will be responsible for implementing a services centre for the development and the maintenance of the AccorHotels reservation system (TARS).
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AccorHotels ?chief information officer Laurent Idrac said: "Atos demonstrated a solid understanding of our business needs and presented solutions that offer the flexibility, quality and security we require in a fast moving marketplace.
"We are confident that by working together, we can further improve the experience for all our hotel guests."
AccorHotels’ TARS currently centralises 60% of the group’s bookings and serves more than 40 million availability requests per day.
In the next few months, TARS will be integrated into the booking and payment wallet provided by Atos subsidiary, Worldline.
The system connects with the group’s website, mobile apps and call centres worldwide.
As part of the latest development, Atos will run and maintain AccorHotels’ reservation system at an optimal service level, with more than 120,000 reservations a day for 3,700 hotels globally.
In addition, Atos will be responsible for increasing the development capacity on TARS in order to boost the launch of new services, maintain an optimal quality of service and launch technical architecture related projects.
Atos will be providing its services from a front office team in Evry and a back office team in Bordeaux.
Atos France CEO Jean-Marie Simon said: "Digital is happening today, and companies like AccorHotels, who are embracing the opportunities of new technology to improve their business operations and customer service, will be the future leaders."
The implementation of TARS Services Center is part of the AccorHotels leading digital hospitality plan.
Image: Atos will improve AccorHotels’ customer service through the smart use of technology. Photo: courtesy of Atos SE.
