AVA acts as an in-room assistant, responding to voice commands. Credit: jittawit21/Shutterstock.

Orchard Hotel Singapore, a flagship property of Millennium Hotels and Resorts, has deployed Aiello’s Voice artificial intelligence (AI) technology, Aiello Voice Assistant (AVA). 

The latest move marks the technology’s first introduction to the Singapore hospitality market.  

This AI-powered device is expected to provide a seamless connection with hotel staff and offer data-driven insights to improve customer service and operational efficiency. 

The hotel has replaced traditional telephone handsets with AVA, allowing guests to have a hands-free experience throughout their stay.  

AVA acts as an in-room assistant by responding to voice commands and enables guests to effortlessly communicate with the front desk or connect with other rooms. 

Orchard Hotel Singapore general manager Jacqueline Ho said: “Our commitment to innovation and exceptional guest experiences is unwavering. 

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“The integration of AVA is a transformative step, combining state-of-the-art technology with personalised service to enhance guest convenience and comfort while reinforcing our leadership in the hospitality industry.” 

Aiello CEO and co-founder Vic Shen said: “We’re not just introducing a voice assistant; we’re integrating AI seamlessly into the existing hotel technology ecosystem. 

“Being the first in Singapore is just the beginning – our focus is on providing a holistic and technologically advanced guest experience that aligns with Orchard Hotel Singapore’s legacy of excellence.” 

The Orchard Hotel Singapore features 656 rooms and suites across twin buildings. 

It also offers dining options such as The Orchard Café, Bar Intermezzo, and the Hua Ting Restaurant.  

Among the other amenities provided at the property are 11 event venues, a 25 metre outdoor pool, and a fitness studio among others. 

In March 2024, Thailand-based hotel M Social Phuket integrated AVA into its operations.