OVO Network has entered a partnership with a guest experience platform for vacation rentals and hotels, HolidayHero to enhance guest experience.
OVO Network is a rental platform for self-catered chalets across France.
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HolidayHero’s guest experience platform offers a suite of tools, from pre-arrival communications to post-departure follow-ups.
This enables property managers to foster deeper connections with guests by providing a digital extension of their brand.
The collaboration introduces a guest app designed to serve as a digital extension of OVO Network’s brand.
It provides a user-friendly interface that allows guests to access property details, curated local recommendations, and personalised services.
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By GlobalDataThis integration streamlines OVO Network’s operational processes and creates a cohesive brand experience for guests.
With more than 200 properties in its portfolio, OVO Network is leveraging the HolidayHero platform to create tailored guest apps for each chalet.
This is expected to maintain the distinctiveness of each property while driving direct bookings and fostering guest loyalty.
OVO Network France director Louis Andrews said: “Having spent a long-time prospecting for a Guest App solution that fits our requirements and our unique way of operating, we are incredibly happy to move forward with HolidayHero.
“Together, we will be able to develop a bespoke solution for our guests and owners, which will bolster our guest experience – making for happier guests and an overall more cohesive, easier, and enjoyable holiday.”
The company’s current portfolio of properties include Chalet Alphonse, Chalet Etelia, Chalet Lula, Chalet Q, Chalet Timothy, Solly Nook, and more.
