Shiji Enterprise Platform will enhance the guest experience at hotels of Park Hotel Group. Credit: DC Studio / Shutterstock.

Park Hotel Group, a hospitality company in the Asia Pacific, has upgraded its guest experience by implementing the Shiji Enterprise Platform.

Located in Japan’s Ishikari Bay, Grand Park Otaru is the first within the group to adopt this advanced property management system (PMS) earlier this month.

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The Shiji Enterprise Platform was chosen for its guest-centric design, prioritising guest profiles while ensuring security and privacy.

This integration builds on Grand Park Otaru’s existing use of Shiji ReviewPro and Infrasys Cloud POS, reinforcing the group’s strategy to harness technology for enhancing guest experiences.

Park Hotel Group executive director Shin Hui Tan said: “We are pleased to see Shiji technology implemented at Grand Park Otaru as we continue to innovate, which is part of Park Hotel Group’s DNA.

“Shiji Enterprise Platform stood out to us with its user-friendly interface, seamless integration, and rapid implementation capabilities. We find Shiji PMS and its suite of products to be flexible yet scalable, significantly enhancing our guest experience while helping hoteliers like us streamline our workflows. We look forward to cultivating a longstanding relationship with Shiji, as we continue to leverage modern hospitality solutions to grow.” 

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Shiji’s platform at Grand Park Otaru is integrated with Infrasys, ReviewPro, Shiji Analytics, and several other systems.

This will ensure a seamless and personalised guest experience while streamlining hotel operations.

Shiji Group APAC and Middle East senior vice-president Nikkie Singh said: “Park Hotel Group is a leader in luxury and service excellence. Their choice of Shiji Enterprise Platform reflects their forward-thinking approach and commitment to enhancing guest services through technology.”