RENAI By Renaissance connects hotel guests with local experiences recommended by Renaissance Navigators. Credit: Marriott International.

Renaissance Hotels, a part of Marriott Bonvoy, has launched a pilot programme for RENAI By Renaissance, a new AI-powered virtual concierge service.

RENAI, which stands for Renaissance Artificial Intelligence, provides guests access to 24/7 curated local insights such as breakfast spots, cocktail bars and more through their smartphones.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

RENAI By Renaissance is an updated version of the brand’s Navigator programme.

It connects hotel guests with local experiences recommended by Renaissance Navigators, who are knowledgeable about the neighbourhood.

RENAI By Renaissance is powered by both human expertise and AI to provide personalised recommendations to Renaissance Hotel guests.

The top picks made by Renaissance Navigators are marked with a compass emoji.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

RENAI is said to also use ChatGPT and open-source outlets to create a “black book” directory that is constantly updated by human Navigators.

This is expected to ensure that the suggestions accurately reflect the local neighbourhood.

Currently, RENAI By Renaissance is being tested out at The Lindy Renaissance Charleston Hotel, Renaissance Dallas at Plano Legacy West Hotel, and Renaissance Nashville Downtown.

Renaissance Hotels global brand director Eddie Schneider said: “Our Navigators celebrate the culture, ideas, people and talents of their neighbourhoods and provide their personal recommendations on what to see and do in their backyard. RENAI By Renaissance makes this even more accessible and inclusive.

“We were already in the process of evolving our signature Navigator programme when technology leaps presented a serendipitous opportunity to fuse our Navigators’ human insights with time-saving technology.”

The brand provides guests wanting to do pre-trip research the option to initiate a conversation with RENAI By Renaissance by scanning a QR code through text message or WhatsApp.

They will receive recommendations and special deals on local experiences approved by Renaissance Navigators.

Following the trial period, Renaissance Hotels plans to expand its AI-powered concierge service to more than 20 properties worldwide by March 2024.

The full launch of the programme is expected to include upgrades such as additional communication platforms and recommendations from neighbourhood influencers.

These influencers will collaborate with Navigators to create a unique directory for Renaissance Hotels globally, the company noted.