This move empowers hotel front desk teams by providing them real-time insights into guest satisfaction, preferences, and feedback. Credit: Dubo via Shutterstock.

Global hospitality technology provider Shiji has announced the integration of its ReviewPro data into its property management system (PMS) dashboards.  

ReviewPro is a guest intelligence solution that enables hotels to gather and analyse guest satisfaction scores and feedback across hotel chains, individual properties, or specific guest stays. 

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The integration of ReviewPro data into Shiji Enterprise Platform PMS dashboards is intended to streamline hotel operations. 

This move is designed to empower hotel front desk teams by providing them with real-time insights into guest satisfaction, preferences, and feedback. 

Shiji Global Solutions Architect vice-president Wietse Bijzeit said: “Empowering hoteliers is at the heart of our mission. By integrating ReviewPro’s data into our PMS, we’re revolutionising hospitality management, arming teams with insights to deliver unparalleled guest experiences,”  

“Our goal is to make it easier for hotel teams to work, the deep integration makes the data available where needed, avoiding the need for multiple windows and screens. It is just the beginning of many.” 

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It helps hoteliers enhance guest experience from the first point of contact, thereby helping to foster loyalty and encourage repeat visits. 

It offers hotel staff access to guest information at check-in, enabling them to provide a more personalised service.  

The integration also provides detailed breakdowns of guest sentiments, which the hotel staff can use to address concerns proactively and leverage positive feedback to boost guest satisfaction. 

Last week, Langham Hospitality Group deployed the Shiji Enterprise Platform PMS across its hotel portfolio. 

Shiji currently offers its services to more than 91,000 hotels, 600,000 retail outlets and 200,000 restaurants.