KITT is the first AI-driven guest service agent for hotels. Credit: Owlie Productions via Shutterstock.

The Hotels Network (THN), a leading direct growth platform for hotels, has launched KITT, its AI-powered guest service agent specifically designed for the hospitality industry.

This innovative solution promises to revolutionise guest communication and streamline hotel operations.

KITT operates 24/7, offering seamless support via voice or text, both on hotel websites and through phone calls.

This allows guests to receive immediate assistance in their preferred language, eliminating language barriers and ensuring a smooth experience.

KITT goes beyond simple communication. The AI agent can handle routine inquiries and manage reservations, freeing up staff time for more personalised guest interaction.

KITT can also be programmed to promote exclusive hotel offers, creating upselling and cross-selling opportunities.

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KITT streamlines operations, potentially reducing staff costs while boosting key performance indicators such as direct bookings, average daily rate, occupancy and ancillary revenue.

Hoteliers can customise the AI agent to reflect their brand voice and provide specific information about hotel policies, room details, amenities and local recommendations.

This ensures guests receive accurate and relevant information tailored to their chosen property.

By automating routine tasks and facilitating seamless guest communication, KITT empowers hotels to focus on delivering exceptional service and maximising guest satisfaction.

“At THN, our mission is to elevate the guest experience and drive direct bookings for hotels. With KITT, we are offering a solution that not only enhances operational efficiency but also ensures guests receive seamless service,” said Juanjo Rodriguez, founder and CEO of The Hotels Network.

“Think of it as your very own AI receptionist. This is a very practical case of using the new AI capabilities in the hospitality industry.”