The Digital Dine platform, part of Shiji’s suite of solutions, supports intuitive mobile ordering and simple payment options. Credit: UnImages / Shutterstock.

View Hotels has implemented Shiji’s Infrasys Cloud POS and Digital Dine solutions to improve operational efficiency across its Australian properties.

The hospitality technology provider’s food and beverage (F&B) solutions have been integrated with View Hotels’ existing payment systems and property management system (PMS).

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This has created a unified platform for the hotel chain’s locations in Sydney, Brisbane and Melbourne.

View Hotels group general manager Sally Burgess said: “Choosing Shiji was a strategic decision to enhance our operational efficiency and improve guest satisfaction.

“The seamless integration from the PMS to the POS and our existing systems has been transformative, helping us improve our operational efficiency and allowing us to focus more on delivering exceptional guest experiences.”

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According to the technology vendor, this integration has allowed View Hotels to streamline operations and offered real-time data analytics, helping the hotel group make informed decisions and improve interactions with guests.  

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It frees staff to concentrate on delivering enhanced service by cutting down manual processes.

This integrated solution also provides actionable insights to optimise the resource management abilities of View Hotels.

The Digital Dine platform, part of Shiji’s suite of solutions, supports intuitive mobile ordering and simple payment options.

Shiji Australia general manager Anthony Stevens said: “We are thrilled to partner with View Hotels to provide them with an integrated F&B solution that aligns perfectly with their operational needs.

“We aim to empower our partners with tools that not only simplify management processes but also elevate the guest journey from start to finish. This partnership underscores our commitment to helping hospitality leaders like View Hotels achieve new heights of efficiency and service excellence by leveraging advanced technology.”

Last month, Shiji expanded its offerings with the launch of Shiji Content Hub, a platform to help accommodation providers manage and automate content distribution.