Canada-based cruise agency PAL+’s Escapades Memphrémagog has teamed up with mobile software solutions provider Phunware.
This multi-year collaboration will integrate Phunware's Hospitality Solution into the guest experience aboard PAL+'s luxury cruise boat, the Grand Cru, as well as at its hotel properties and restaurants.
The mobile application, which will be available to guests staying at PAL+'s two hotel properties, Espace 4 Saisons and Verso, will feature an Experience Selector.
This feature aims to enhance the guest experience by offering tailored services and amenities.
In addition, the application will offer guests context-aware notifications and content for PAL+'s dining establishments including Bistro 4 Saisons, Burger Pub, Koz Bistro, Le Cornet ice cream parlour and OMG Resto.
These notifications are intended to enrich guests' dining experience by offering relevant information and updates.
The location-based services module will offer mapping and routing functionality.
This feature will be particularly useful for navigating the Grand Cru cruise boat, Espace 4 Saisons Hotel, Verso Hotel and the surrounding Lake Memphrémagog area.
PAL+ president Elyse L'Espérance said: “Phunware's Hospitality Solution seamlessly aligns with our commitment to providing guests with a superior and personalised experience.
“By embracing this solution, we can create an even more unforgettable stay for our guests, offering them innovative and engaging services regardless if they are on our cruise boat, dining at our restaurants or staying at our hotels.”
Phunware CEO Mike Snavely said: “We are delighted to collaborate with PAL+ and provide innovative solutions to elevate guest experiences at their hotels, restaurants and onboard their luxury cruise boat.
“Our Hospitality Solution for PAL+ will deliver a rich experience for guests, further showcasing our commitment to providing mobile companion applications and technologies that enhance premier real-world experiences.”
Last October, Phunware’s Smart Hospitality Solution was deployed by Wailea Beach Resort – Marriott, Maui, Hawaii, under a three-year contract.
The solution guides guests through the 22-acre property, helping them navigate its multiple amenities and dining options.
