IHG Hotels introduces easy-access Wi-Fi

InterContinental Hotels Group has upgraded its Wi-Fi offering for its rewards members.

Claire Jenns June 01 2023

IHG Hotels and Resorts' new Wi-Fi Auto Connect feature connects loyalty members' mobile devices upon entering the franchise’s hotels worldwide.

Available at more than 5,000+ IHG hotels, this feature is now available in the IHG One Rewards mobile app for both iOS and Android users and requires no new passwords or logins. A one-time set-up is required via the app where the member user can enable auto connection via settings.

IHG Wi-Fi Auto Connect is enabled by the newly redesigned IHG app and IHG's proprietary internet solution, IHG One Rewards Wi-Fi. Globally, the company logs more than 5.3 million monthly Wi-Fi logins.

In addition to the updated Wi-Fi experience, the app has new enhancements including a new lock screen widget feature on iOS. Widgets allow guests to see their points balance and upcoming stays from the lock screen of their device, and to quickly launch the app.

The app has also recently launched booking features allowing guests to select room enhancements during booking, including rooms with specific views or more space.

IHG Hotels and Resorts senior vice president of global guest experience Brian McGuinness comments: "We know that our guests expect seamless instant connectivity and convenience, especially when it comes to Wi-Fi. At IHG, we are constantly looking for ways to enhance the guest experience, and IHG Wi-Fi Auto Connect is just one example of how we're doing that.”

IHG recently opened its first voco-branded property in Osaka, Japan in collaboration with UD Hospitality Management.

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