Côte d'Azur Monaco Hotel, located in the Heart of Europe, Dubai World Islands, has deployed property management tools from US-based software company Infor.

The 198-room hotel implemented the Infor Hospitality Management Solution (HMS) and Infor SCS Sales and Event Management solution with the aim of improving the guest experience at the property.

Within the next few months, the 272-key Nice, a second property on the same island, will also implement both tools.

The Monaco Hotel seeks to collect and use integrated, holistic data at various touchpoints with Infor HMS, in a bid to deliver guests a customised experience.

It allows the hotel to offer services such as self-check-in while enabling customers to choose their preferences from eating to entertainment through their smartphones or tablets.

The hotel can streamline the management of events and catering by utilising Infor Sales and Event Management, the technology company stated.

The Heart of Europe IT cluster director Mahmoud Karaki said: “Infor HMS has helped us transform our ability to serve guests while optimising the efficiency of our front-of-house and back-of-house teams. The software is intuitive and easy to use which, combined with Infor’s strong customer support, has helped us to maximise its impact.

“The solution will allow us to automate the entire event-booking process with an intuitive workflow at all stages of the customer journey. It also integrates seamlessly with other solutions and will give us clear business visibility at any moment in time.”

Infor Hospitality Sales vice-president Stan van Roij said: “By deploying Infor’s industry-specific software, the Côte d’Azur Monaco Hotel is well positioned to cater to Dubai’s booming luxury travel and corporate hospitality sector.

“The Heart of Europe’s future-oriented approach will ensure that the experience of guests matches and even exceeds their expectations. We look forward to continuing to work with The Heart of Europe as it expands its portfolio of luxury hotels and services.”