PUBLIC Hotel partners with Stayntouch to enhance guest experience

The collaboration focuses on delivering a seamless and fully digital welcome experience for guests.

Upasana Mukherjee July 10 2024

Stayntouch, a provider of cloud-based hotel property management systems (PMS), has reached an alliance with PUBLIC Hotel in Lower Manhattan, New York, US.

This collaboration focuses on delivering a seamless and fully digital welcome experience for guests, leveraging Stayntouch's PMS and Kiosk solutions.

The property offers a range of rooms and suites alongside amenities such as dining options, wellness programmes, and more.

PUBLIC owner and creator Ian Schrager said: “At PUBLIC, our goal is to continually innovate and utilise innovative technology to provide outstanding experiences to a wide range of guests. Through our partnership with Stayntouch, we've optimised our check-in process using kiosk and mobile solutions, to assist our PUBLIC advisors in delivering an enhanced guest experience.

“Our team highly appreciates the partnership we've established with Stayntouch and their robust, user-friendly property management system.”

Stayntouch Kiosk at the property offers guests a one-minute check-in process.

The latest integration has streamlined operations and enhanced connectivity to third-party platforms, stated the technology vendor.

This includes the Toast point-of-sale system, which manages the operations of seven food and beverage venues within the hotel.

The partnership has enabled PUBLIC Hotel to develop a guest journey flow.

Additionally, the property is said to have reduced costs and improved its technology infrastructure by consolidating multiple vendors into a single kiosk solution.

Stayntouch launched UpsellPRO, an upselling tool designed to boost hotel revenue streams, earlier this year.

Integrated within Stayntouch’s cloud-based PMS, UpsellPRO uses attribute-based selling and dynamic pricing to market individual room features, facilitating the booking process.

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