The Estancia La Jolla Hotel & Spa, a Nobel House portfolio owned by Pebblebrook, has selected ROH's sales and payment management platform to optimise the end-to-end payment process.
This strategic move is set to streamline the property's entire payment cycle, by eradicating the outdated AR [augmented reality] practices to enhance the conversion rates of sales leads.
Designed exclusively for the hospitality sector, ROH's platform is engineered to amplify productivity and foster seamless cooperation among various teams. It consolidates sales, payments, and financial operations into a singular system that propels both operational excellence and financial gain.
The Estancia La Jolla Hotel & Spa is already capitalising on the benefits offered by ROH, modernising its payment procedures to ensure a smooth transition of bookings through the sales, service, and finance pipeline while also bolstering its sales conversion metrics.
ROH's platform delivers instantaneous updates alongside robust management features that help the hotel's finance personnel maintain compliance with payment protocols.
Estancia La Jolla Hotel & Spa boasts 210 guest rooms and suites, as well as a conference centre encompassing 47,000ft² of indoor and outdoor event space.
The property also offers on-site catering services, courtyards, gardens and restaurants.
ROH CEO and founder Jess Conroy said: "The hospitality industry is both resilient and creative, constantly evolving to meet client needs. Yet, despite managing a staggering $4trn in payments annually, much of the industry’s revenue is still processed manually.
"Estancia La Jolla Hotel & Spa, a forward-thinking property, recognises the complexities of payments and the strain manual tasks can place on teams and the bottom line. By partnering with ROH, they’ve unlocked value throughout the sales and payments process, literally creating value overnight. Our turnkey platform drives operational improvements, minimises ageing AR and redirects the workload of sales and finance staff."
Last month, ROH announced a partnership with Mayfair House Hotel & Garden in Florida, US, to enhance payment processing and drive sales conversion.
