Ruby Molly Hotel Dublin in Ireland has deployed the Shiji Enterprise Platform to enhance operations and the guest experience.

The deployment of this technology aligns with Ruby's "lean luxury" model, which aims to provide premium amenities and services through automation and streamlined processes.

Ruby Molly Hotel has 272 design rooms with luxury features such as oversized mattresses and rainfall showers. It has adopted the Shiji Enterprise Platform to refine its operations and offer better service to Dublin visitors.

The platform's automation capabilities centralise tasks such as rate management and tax configurations, ensuring uniformity across the Ruby Hotels portfolio and enabling real-time updates on pricing and operational policies. This reduces manual labour and minimises errors.

The enterprise-level architecture of the Shiji Enterprise Platform allows for rapid integration of new properties such as Ruby Molly, reducing the time required to launch new hotels.

The platform also improves the experience of guests by automating the check-in and check-out process, recognising guest preferences, and facilitating a quick transition to and from the rooms, benefiting both guests and staff.

Utilising the Shiji Enterprise Platform enables Ruby Molly to refine its "lean luxury" approach, balancing cost-effectiveness with service, thus ensuring the hotel's profitability while maintaining service standards.

Ruby Hotels corporate development, systems and new ventures vice-president Fabian Zellinger said: “Working with a partner like Shiji allows us to streamline and enhance the guest journey in ways that are integral to our 'lean luxury' philosophy.

“By automating key processes like check-in, check-out, and guest communication, we not only improve operational efficiency but also create a smoother, more personalised experience for our guests.

“This digital transformation enables our team to focus on what matters most: delivering exceptional service without compromising on quality."