Hospitality technology provider Shiji has announced the deployment of its Shiji Enterprise Platform, a property management system (PMS), at multiple Peninsula Hotels.
This major shift marks the beginning of a fresh phase in the 25 years of partnership between Shiji and The Hongkong and Shanghai Hotels (HSH).
Over the past seven years, Shiji and HSH have invested in the HSH 'One PMS' project.
This initiative has been integrated into the Shiji Enterprise Platform, which forms the foundation for Shiji's PMS solution.
The platform was purpose-built from the ground up to meet the needs of global chains, regional groups and independent hotels, offering a range of benefits.
Shiji COO Kevin King said: “We are proud that Peninsula hotels in Beijing, Shanghai, Hong Kong, Istanbul, Tokyo and London are now live on the platform.
“The recent rapid deployment of this technology is a monumental achievement. It’s not just about implementation; it's about doing it quickly, effectively and without compromising on quality or the guest experience.”
HSH Group general manager of technology Michael Garcia said: “Delivering a world-class guest experience is paramount at The Peninsula Hotels and we've found a partner in Shiji who is up to the task. Shiji’s dedication to great service, combined with their innovative technological solutions, is unmatched.
“Shiji doesn't just think in terms of advanced technology—they're pioneers in building pragmatic and usable systems that cater specifically to the unique demands of luxury hotels. We are delighted with our partnership and look forward to setting new standards in hospitality together.”
The platform’s Single Guest Profiles enable seamless and personalised guest experiences at Peninsula Hotels, thereby improving guest satisfaction.
Its micro-service architecture allows easy technology customisation and integration with other systems to simplify operations.
It also ensures that the customer’s data is secure and in compliance with stringent privacy regulations, according to Shiji.
Additionally, the event-driven architecture and task-based intelligence are claimed to accelerate operational efficiency.
