Talsey AI has collaborated with Visual Matrix to integrate smart chat technology into hotel operations, aiming to improve guest satisfaction and streamline workflows.

AI-driven guest communication tool provider Talsey AI is now completely integrated as a technology partner of property management system (PMS) provider Visual Matrix.

Talsey AI's communication platform aims to facilitate effective communication between hotels and their guests.

Offering a 92% comprehension rate, the platform's advanced chat technology not only contributes to higher guest satisfaction but also increases revenue for hoteliers and alleviates the work burden of hotel staff.

Key features include an AI-based smart inbox that prioritises messages needing immediate attention, a custom-trained AI model tailored for each hotel, and automatic review management.

The integration with Visual Matrix's PMS allows hoteliers to automate guest services and streamline operational workflows, offering tailored, real-time responses while improving efficiency and guest satisfaction.

Talsey AI CEO and founder Logan Nicholson emphasised the benefits of the partnership: "Our partnership with Visual Matrix allows us to provide more hoteliers with the communication tools needed to create memorable stays for their guests, increase positive reviews, and ultimately increase loyalty and occupancy. We’re enabling hoteliers to transform the guest experience without worrying about the typical challenges of complicated new software."

Visual Matrix chief development officer Patty Jefferson said: "Together with Talsey we are bringing the guest experience at hotels to a new level. Their easy-to-use platform ensures hoteliers won’t get bogged down by traditional software, thus increasing revenue and loyalty."