Unifocus has announced a new partnership with Nonius, which provides guest-facing technology for hotels, to connect hotel operations directly with guest experiences, to enhance efficiency and revenue.
Under the agreement, Nonius' advanced platform will be integrated with Unifocus' operations management system, offering a comprehensive, guest-centric approach to improving guest satisfaction and streamlining hotel functions.
This move represents a significant step in Unifocus' mission to innovate its workforce management solutions by facilitating direct communication between guests and hotel staff.
Nonius CEO Antonio Silva said: “By joining forces with Unifocus, we are combining the strengths of two innovative platforms to deliver unparalleled guest experiences and operational efficiency.
“This partnership is a testament to our commitment to pushing the boundaries of what technology can achieve in the hotel industry.”
Direct messaging and interactive features provided by the partnership enable guests to communicate effortlessly to ensure swift, personalised responses and services.
The real-time handling of guest requests through the system is set to optimise staff productivity.
Hotels can now offer customised experiences with extensive branding and personalisation options, ensuring that every touchpoint with guests reflects their brand identity.
The integration supports a comprehensive digital guest journey, encompassing pre-arrival, mobile keys, and check-out processes, thus connecting hotel operations with the entire guest experience.
The scalable and flexible nature of the Unifocus platform means it can accommodate and grow with hotels of any size.
This partnership between Unifocus and Nonius marks a significant advancement for the hospitality sector, setting a new standard for guest engagement and operational efficiency.
It signals a shift towards a more interconnected, personalised, and efficient model of hospitality, where technology and human-centric service unite to deliver better guest experiences.
For hoteliers, embracing this integrated model is a strategic move to stay competitive.
