Daily Newsletter

08 September 2023

Daily Newsletter

08 September 2023

Cloudbeds makes Whistle for Cloudbeds platform available worldwide

Whistle for Cloudbeds enables properties to boost revenue, enhance guest satisfaction and streamline operations.

Upasana Mukherjee September 07 2023

Hospitality management platform Cloudbeds has announced the worldwide availability of its guest communication platform, Whistle for Cloudbeds.

Whistle for Cloudbeds, which is integrated with the Cloudbeds Platform, enables hospitality properties to boost revenue, enhance guest satisfaction and streamline operations.

It also helps properties offer personalised interactions across the entire guest journey, from discovery to post-stay.

The Cloudbeds platform provides support to lodging businesses in over 150 countries across the world.

Whistle for Cloudbeds aims to enhance guest messaging and communication while simplifying internal workflows, improving staff efficiency by over 50% and doubling the upsell revenue for properties.

It serves as an upsell marketplace in 29 languages and 160 different currencies. Furthermore, the property staff can use the platform in 11 different languages.

It also enables guests to access the guestbook and digital registration card and allows its customers to send and receive guest messages from Booking.com and Airbnb, thereby eliminating the need to log into OTA extranets to track guest communication

Additionally, it enables hotel group owners and operators to oversee guest communications across multiple properties from a single dashboard.

Commenting on Whistle for Cloudbeds, Anthony Gutierrez, general manager of the Pearl, a Cassetta Group property, said: "The ease of access to support from our front desk team and the ability to request any number of things from your phone really takes a lot off of the guests’ plate.

"They don’t have to call or come down to the front desk. It makes it a really seamless experience for them."

Cybercriminals are attracted to a wealth of personal data making the travel sector a prime target

The travel and tourism sector is becoming increasingly digitalized, embracing emerging technologies such as AI, IoT, and cloud. As the digital ecosystems of companies grow, they become more vulnerable to cyberattacks. The industry is fragmented, thereby increasing the number of potential entry points for attackers to exploit. Collaboration is vital, and companies must ensure that all their vendors also have suitable measures in place. Per GlobalData estimates, cybersecurity revenues in the T&T sector are forecasted to reach $3.5 billion by 2026.

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