Mitel is a leading provider of voice solutions to the hospitality industry. Mitel’s global hospitality team works with hotel flags, owners, investors and specialist partners to deliver the best possible communication solutions. The team provides multinational and global customers with a single point of contact for tender responses, solution designs and adherence to brand standards. Complete IT solutions are implemented and supported by hospitality industry experts using Mitel’s network of certified Hospitality SpecialistPARTNERs.
Through a long-standing commitment to the hospitality sector, Mitel has gained a comprehensive understanding of industry requirements and progressively developed solutions in line with hospitality needs. Our understanding has been enhanced through participation in industry associations and forums like Hotel Technology Next Generation (HTNG) and the International Hotel Technology Forum (IHTF).
Mitel solutions are able to meet the needs of small independent hotels through to some of the most famous luxury hotels in the world. This commitment has enabled us to build long-term relationships with many leading hotel flags, some lasting more than three decades.
Communication platform with embedded hospitality features
Mitel Communications Director (MCD) provides a flexible, reliable, scalable communication platform with embedded hospitality features. MCD can run on a Mitel platform (Mitel 3300 ICP), an industry standard server or within a virtualised environment, and requires no additional hardware or software to integrate with the property management system. This approach is ideal for anyone considering a centralised or ‘above property’ IT solution, either now or in the future.
During 2011, Mitel strengthened its position by introducing new hospitality features, a new architecture focused on the needs of larger hotels and the Mitel 5055 guestroom telephone.
Communications solutions for hotel staff on the move
Good communication is at the heart of every successful hotel. Over 90% of hotel staff are mobile, within their personal workspace, throughout the hotel or further afield. Improving communication between front and back office staff improves operational efficiency and service delivery consistency. Mitel Communications Director enables fixed, cordless, wireless and mobile devices to be placed in a ‘Personal Ring Group’ and managed by an individual to ensure they are always available.
Flexible voice solutions for hotels
Hoteliers are free to choose best-in-class products to meet functional and aesthetic needs. Mitel’s voice solutions offer proven integration with all commonly deployed property management systems, applications and guestroom telephones. In addition, hoteliers can be confident that new services can be integrated as technology evolves and guest expectations change.
Freedom from commercial offering
Mitel’s unique approach allows hoteliers to move from site by site to above property solutions without reinvesting in software or licences, and without changing system behaviour on site. Local Mitel Hospitality SpecialistPARTNERs can offer a wide range of finance and managed services and hosted options to suit individual business needs.